BOOKING TERMS AND CONDITIONS, THE JETTY, PORT WILLUNGA
Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for The Jetty, Port Willunga are accepted.
Please note prior to booking, The Jetty, Port Willunga is an adults only (or age 15+ years) accommodation.
The terms and conditions of The Jetty, Port Willunga accommodation, as agreed to by both parties, are as follows:
BOOKINGS
Bookings can be made over the internet at www.thejettyportwillunga.com.au or by contacting The Jetty, Port Willunga on stay@thejettyportwillunga.com.au or Megan - (+61) 0439 922 234 or Emily - (+61) 0447 440 704.
Reservations are subject to availability at the time proceeding with paying a deposit. Reservations are at the discretion of The Jetty, Port Willunga to approve. If a reservation does not meet the preconditions or The Jetty, Port Willunga is uncomfortable with the booking, The Jetty, Port Willunga has the right to decline the booking. Payments will then be cancelled or refunded.
Reservations in the Perkana and Blanche suites may be switched if necessary to the other by the time of your booking. This is at the discretion of The Jetty, Port Willunga as they are mirror image and of the same value and quality of stay.
Prices for the accommodation are found on the website or made in writing. Any verbal quote given is an only estimate of the actual price.
The accommodation may be occupied by you and your party only for the period stated on the booking confirmation.
To book accommodation you must be aged 21 years and over. Photo ID may be required.
The registered guest is by default, the person who has made the booking and agree to take full responsibility for the holiday rental of the property. The registered guest is responsible for ensuring all guests are aware of the terms and conditions. The registered guest will be held financially responsible for any loss or damage to property caused during their stay.
Only confirmed guests are permitted on the property.
CHILDREN
Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding.
Due to the nature of the property, we do not accept children under the age of fourteen (14), unless The Jetty house (all apartments) is booked.
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given.
If booking all apartments within The Jetty, Port Willunga, the maximum occupancy permitted is ten (10) guests. If you are booking for more than four (4) guests, all apartments within The Jetty, Port Willunga will need to be booked. Please contact The Jetty, Port Willunga on stay@thejettyportwillunga.com.au or Megan - (+61) 0439 922 234 or Emily - (+61) 0447 440 704 to do so.
No visitors are permitted without prior written consent from The Jetty management, for any period of time on the grounds or suites for the safety and privacy of all guests. If this is breached we reserve the right to retain all monies paid including your security deposit. We reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking instantly if this is not adhered to. Costs incurred relating to this event including security company call out fees if necessary will be charged to you.
BOOKINGS OF ALL APARTMENTS
If booking all apartments within The Jetty, Port Willunga, the maximum occupancy permitted is ten (10) guests. If you wish to book for more than four (4) guests, please contact The Jetty, Port Willunga on stay@thejettyportwillunga.com.au or Megan - (+61) 0439 922 234 or Emily - (+61) 0447 440 704 to do so.
Furniture is not to be moved between rooms. Moving furniture can cause damage to both the walls and/or the piece of furniture, in which you will be charged for damages.
During your stay, utensils, crockery and kitchenware may be taken from one apartment to another. Please put all items back in their allocated apartment before your check out. If items are not taken back to their original rooms, a fee will be charged that equates to the extra time taken to do so.
WEDDINGS & EVENTS
If booking for your wedding please contact The Jetty, Port Willunga on stay@thejettyportwillunga.com.au or Megan - (+61) 0439 922 234 or Emily - (+61) 0447 440 704 to do so.
Due to the nature of the property, unless the whole property is booked we do not allow visitors, bridal parties and pre or post wedding events at the property. Authorisation may be given in writing if the whole property (all apartments) is booked.
We strictly do not allow weddings or events at the property. Guests who would like to be married at the property must get authorisation from The Jetty, Port Willunga prior to doing so. Authorisation from The Jetty, Port Willunga will be in writing to confirm.
PAYMENT
We accept payment via the website booking platform (instant booking), credit card payment over phone or Direct Deposit. By providing credit card details you warrant that you have the authority to use the credit card and you authorise The Jetty, Port Willunga to charge the cost of your booking to the credit card. The card holder must be the primary registered guest.
All prices quoted are in Australian dollars.
DEPOSIT
Bookings are not confirmed unless and until a deposit of 50% of the booking is received.
Travel insurance is highly recommended for all bookings to provide protection against cancellation of accommodation, travel, illness, injury and loss of belongings.
Payment of deposit indicates acceptance of the booking Terms & Conditions.
FINAL PAYMENT
The balance of payment will be processed within 21 days prior to the arrival date if paid via credit card. If paying with direct deposit please transfer to remaining amount 21 days prior to arrival.
For bookings made inside 21 days prior to check-in, full payment is required. If booking via the website, 50% payment will be processed and the final payment will process shortly after.
If deposit or final payment is not received by the due date, The Jetty, Port Willunga, reserves the right to cancel the booking.
SECURITY DEPOSIT or CREDIT CARD
Credit card details of an active card or a security bond from the registered guest is required for all bookings.
If a security bond is taken, the bond shall be paid at the same time as the balance amount. The bond or any credit card charges are a protection to cover any costs incurred by you which may include, but is not limited to, breakages, losses and damage including excessive cleaning, evidence of smoking and/or rubbish removal.
If no losses, damage or purchases occur the security bond will be returned in full 3 -7 business days after your departure. If losses, damage or purchases a credit card charge will incur or will be deducted from the security bond and the difference will be returned in 3-7 business days after your departure. If losses, damage or purchases are greater than the bond, guests will need to cover the additional cost with further payment.
For longer lengths of stays a security deposit ranging from 2 to 4 weeks based on the weekly rate will be required.
CANCELLATION TERMS & CHARGES
If a guest cancels or modifies a confirmed booking ninety (90) days or more prior to commencement of the stay, the deposit will be returned.
If the guest cancels or modifies their stay within ninety (90) days prior to the commencement of the stay, 50% of the entire booking tariff will be retained unless the accommodation is able to be re-booked for the total period of the occupancy and is to the same monetary value.
If the cancellation or modification is less than twenty one days (21) days prior to the agreed check in date, 100% of the entire booking tariff will be retained unless the accommodation is able to be re-booked for the total period of the occupancy and is to the same monetary value.
If the accommodation is re-booked for the same monetary value the entire booking tariff will refunded.
If the accommodation is re-booked and is of less monetary value than the original booking the refund will be calculated on the basis of the difference.
Any changes to this policy, including credits, are at the discretion of The Jetty, Port Willunga and confirmation will only be in writing.
Notification for the cancellation must be in writing and confirmed delivery is the responsibility of the guest.
Cancellation terms & charges includes all circumstances for guest cancellation, and we highly recommend travel insurance for circumstances that may be out of guest control should they need to cancel (see Travel Insurance below)
Every effort will be made to ensure the property is available as booked. If the Property becomes unavailable for your occupancy due to unforeseen circumstances, management will inform you immediately and any monies paid will be refunded in full, or if requested by you, management will endeavour to obtain suitable alternative accommodation.
TRAVEL INSURANCE
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.
CHECK IN & CHECK OUT
Your accommodation is available as per the time stated on your welcome letter, which you will receive prior to your stay. An additional fee of $50/hour for every hour of overstay may be charged if you do not check out by the stated time.
Early arrivals and late check outs are at the discretion of The Jetty, Port Willunga and must be requested prior to your arrival. Late check out or early check in will only be approved in writing. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to ensure early check-in or late check-out is to book an extra night.
At the discretion of The Jetty, Port Willunga, over peak season certain days may not be available for check in and/or check out. This will be discussed with you at the time of booking. After your booking has been confirmed, this will not affect your booking.
To extend your booking, please contact The Jetty, Port Willunga for availability. To decrease the number of nights of your booking, the same terms and conditions apply as for cancellations.
CLEANING
Extra cleaning and linen change can be arranged for an additional charge, at a cost to you, and must be arranged with management prior to your stay.
The property should be left in a similar state to its condition on arrival. Used crockery, cutlery etc. must be washed and put away. The dishwasher should be emptied prior to your departure. Excess rubbish should be bagged and placed in the large bins outside. The property should be clean and respectable, please wipe down any surfaces if made dirty. Extra cleaning charges will apply if this condition is breached and will be taken out of your security deposit.
The BBQ should be left clean. If the BBQ is left dirty a $50 cleaning fee will be deducted from the bond. Please leave refrigerator, freezer as found, empty and clean.
The cost of a standard clean, which varies from property to property, is included in the tariff charged.
LINEN
All properties are fully self-contained which includes linen (sheets, pillow cases, towels & tea towels).
A replacement cost may be taken from the security deposit for any linen that is permanently stained by, but not limited to, makeup, hair dye, bleach, fake tan, permanent ink.
SMOKING
Smoking inside any of The Jetty, Port Willunga accommodation is strictly prohibited. If there is any evidence of smoking inside, your booking may be terminated and you will be charged for a specialised clean to eliminate odours.
Smoking is strictly prohibited on any of the outside furniture.
If smoking on the outside of the property, please dispose of cigarettes in the outside bins to avoid cigarette odour in the premise.
RUBBISH
The disposal of rubbish, general waste or recycling should be put in the appropriate outdoor bins prior to check out. Recycling should go in the bin labelled ‘recycling’ and rubbish in the bin labelled ‘waste’.
PETS
No pets are permitted under any circumstances during your stay at The Jetty, Port Willunga. There are no exceptions to this policy, no matter the type or nature of the pet.
If unapproved pets are found on the property, the booking will be terminated and guests will be asked to vacate with no refund made.
PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the property and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
BEHAVIOUR
Parties are strictly prohibited due to the nature of the accommodation and disturbing other guests in the premise. Use contrary to this may result in loss of your bond and/or termination of your stay.
We reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking. Costs incurred relating to this event including security company call out fees will be charged to you or deducted from your security bond. If your booking is terminated we reserve the right to retain all monies paid including your security deposit.
You are not to disturb other guests who are staying on the premises. If complaints of noise, harassment or invasion of privacy are made by other guests, The Jetty, Port Willunga management has the right to terminate your booking and retain all monies paid including your security deposit.
BREAKAGES AND DAMAGES
The accommodation must be returned to us in the condition presented on arrival.
Damages or breakages of furniture or furnishings must be reported to The Jetty, Port Willunga management immediately.
Breakages or damages to the property and all communal or external areas that are caused by any guests will be charged and recouped in full from the security deposit or as an additional charge requested by The Jetty, Port Willunga management if damage is more than the security deposit.
Replacement of items removed from the accommodation will be charged and recouped in full from the security deposit or as an additional charge requested by The Jetty, Port Willunga management if damage is more than the security deposit.
Furniture, fixtures and fittings are not to be altered or moved between rooms or properties, and a charge may incur if furniture is not used for its correct purpose.
The Jetty, Port Willunga must be informed of any problem or complaint as soon as possible as to rectify the situation as quickly and as efficiently as possible.
ACCESS
Access to the property may be required for maintenance or repairs. Owners and maintenance personal are permitted on the property during your stay when deemed appropriate.
You must allow access to the property for service consultants to undertake repairs during reasonable hours. We will notify you and confirm the day, date and time of the appointment. We will arrange access if you are not available at the designated time.
COMMERCIAL USE
The properties are not to be used for commercial use.
LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.
BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions:
- You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card as payment of that loss or damage
- We may evict you and your guests without notice if terms and conditions have been breached
Payment of deposit or full payment constitutes acceptance, without limitation or qualification, all of the Terms and Conditions of Use of The Jetty, Port Willunga. Vouchers are subject to the same terms and conditions.
The terms and conditions of booking are subject to change without notice.